Our Sales Office for all customer enquiries is based in the UK, although as a Nepalese company, our Head Office is in Kathmandu.
The Sales Office is managed by Mark, who has trekked and travelled extensively throughout Nepal and Bhutan (and beyond).
Mark has over 40 years of experience in the travel industry with "blue-chip" UK Adventure Travel Operators.
Initially as a trek leader and then in senior management roles in both product and operations.
Mark endeavours to provide all our clients with responsive, friendly, and knowledgeable service.
Contact Mark by phone:
Tel: +44 1405 862917 (international)
Tel: 01405 862917 (from UK)
Contact Mark by email:Your very own personal trip advisor
If you would prefer us to give you a call, then simply send an e-mail to Mark in our UK-based Sales Office and let us know the phone number you'd like Mark to contact you on and an indication of the time locally you would prefer Mark to call you.
IMPORTANT: Do please state your full international dialing number as well as the country you live in.
When we created Snow Cat Travel, we appreciated from the very outset that it should be "for people by people" and our philosophy towards customer service is very simple: "treat people how we, as people, like to be treated".
With tailor-made treks and tours, a "hard sell" approach just won't work, AND it won't happen to you either.
We are not selling "bums on seats, high volume, join a group, fixed itinerary, fixed schedule treks, and tours".
We are genuinely here to help you. Yes, we use computers, but to handcraft a truly tailor-made trek or tour, you really need the human brain, where knowledge, experience, passion, and dedication still matter more than a programmed machine.
1000hrs - 1500hrs (UK time)
And England Public Holidays
Outside of our regular opening hours stated above, our sales office endeavours to operate on an "on request or on call" basis at weekends and evening. We understand that with the international nature of our client base and the varied time zones, our regular office hours may not always be convenient. So, if you'd like to chat with us on the telephone outside our usual office hours, please let us know in advance, and we will do our very best to arrange a convenient telephone appointment with you. We regularly manage to speak with clients as far apart as Australia and the U.S.A.
Approx. 2 weeks before you are due to arrive in Nepal, we will also be sending you your Final Joining Instructions for your Nepal holiday.
This document will also contain the following Emergency Contact information, shown below:
In the event of an emergency, we recommend that you inform or contact your guide for immediate assistance or the first point of emergency contact.
If this is not possible or practical, then do not delay in calling our Kathmandu Head Office during office hours.
If you are calling from a landline in Nepal or from a Mobile (Cell) with a Nepal SIM, then omit dialing +977; area codes are not required as these are all mobile/cell numbers
Please do not use social media or email to contact us if an emergency arises while you are in Nepal, as these are managed from the UK, and as a result of the time difference (5 3/4 hours), we may not be able to respond immediately.
Area codes are not required as these are both mobile/cell numbers